Amazon Delivery with One - Time OTP code or password
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It appears Amazon now has a system in place where they deliver with a one-time password code to be given to the delivery driver. This way, they know they package was given to the right person and at the right address. I had the experience this week. When I made the purchase last week, it gave me that option and it also had a checkbox there where I could uncheck it in case I didn't want it. I actually liked the option and welcomed the idea of having the item delivered to me instead of simply being left at the door so I opted for it.
There was also a "Learn more" next to it during the check out process and when I clicked on it, it shared some information about the process and said that the code will be emailed on the day off delivery and should not be given over an intercom but in person to the delivery person, etc.
On delivery day, I checked my account and before 4 p.m and noticed that the delivery window was 4 - 6 p.m. The driver got here shortly after 5. When I checked my delivery window in my orders to track my package, it had in small print that your one-time code is 012345. That's an example. So I didn't even have to check my email for the code. Unlike other times when they simply leave the item at the door, the driver was there when I got there and asked for the code. I gave it to him and saw him put it in. The item was right before me. Fortunately, my time was a big item that was shipped in the origal box so it's somewhat obvious what it is if one pays attention. And no, when I opened the box, the correct item was in there.
The day I ordered, I wondered if the option to use the code existed because it was a high-value item. I had not ordered from Amazon for a long time but I made some purchases in October and didn't have the option to use a code. For one of the deliveries back then, I paid for one-day delivery and it didn't have the option for a code. Those items were also below not very expensive. But this was a somewhat expensive item being shipped. And for something that expensive, I would want it delivered to me. I had no issue with the delivery.
In my opinion, I'm glad Amazon has this system. It actually made me start to think maybe I can start ordering from them again because I didn't like how some of the drivers would come and simply leave the item at the door. The two orders I had this fall, and they may be my only orders for the year, were smooth without issues. But I had issues many years ago when they stopped using delivery services like UPS and I limited shopping with them and even canceled Prime back in 2018 or so. I also wanted to limit my shopping as I used to buy something in what seemed like everyday.
I'm glad Amazon has this one-time password delivery. I decided to search yesterday to see if it was new and I saw things dating back to November 2023. I may have had a delivery late last year or early this year and I didn't have this option. I also saw some complaints and I want to touch on some of it in case you stumble on this while researching it:
Issue #1: Some people saying that the code is mandatory and they have tried to get delivery without the code but unsuccessful. Are people not paying attention at checkout and simply clicking through? The code isn't mandatory, you can uncheck the box for it if you don't want it. I unchecked it at first to just to see and checked it again because I want delivery with the code. I'm wondering if those who don't see it are using the buy with one-click.
Issue #2: I saw some people say that drivers have delivered items without the high-value package. In one instance, they gave the code over their intercom. The instructions for this says to give it to the driver in person. If you give it to the driver over the intercom so that he puts it in, you are taking responsibility for your actions. The goal of the code is to signify that the item was handed to you or someone with the code. Another person posted the code on a piece of paper on the door and went their way because they didn't have time to wait for the delivery driver. That's your choice and your responsibility. You have the power of choice to do what you want to do and with choice comes responsibility. We are responsible for our choices. If you choose to write it on paper and paste it on our door, that's your choice. I would not suggest it.
Issue #3: The code indicates to drivers that the item is a "high-value" item and can lead to theft. Again, look at #1. You can uncheck the box allowing for a time code during checkout. Also, my research showed that some people have Amazon password deliveries for items less than $50. From my research, It does seem like it tends to be more prevalent for expensive items. I think a way to address this is to take the package, check it first before giving it the code to the driver. The delivery driver had my item before him and it was shipped in the item box so I could see it. If your item is in a delivery box, I say take it and inspect it before the driver before giving the code. I have read some instances where the box didn't contain the item.
Issue #4: It creates an issue for gift orders as the recipients won't have access to the code. A gift recipient waited all day for the package and when the driver came and asked for the code, they didn't know what the driver was talking about and he wouldn't deliver the item with the code. The instructions on Amazon's website tells you to forward the code to the recipients along with the instructions.
I also don't think it has to do with complaining about missing deliveries because I had no issues with my previous deliveries and I rarely shop from them. Before I FIRE'd, I usually have deliveries delivered elsewhere where it would be signed for. I also don't buy expensive items from Amazon anymore and prefer to go to Best buy, Staples or someplace where I don't have to worry about counterfeits as Amazon commingles stuff. I don't know if they still do. While some complaints I've seen regarding this are people who don't want to wait all day for a delivery (understandable) or have genuinely had some items stolen despite this option, I wonder if some of those screaming foul are people who have been taking advantage of the system and aren't happy with this new secure option. I'll admit that Amazon's customer service has deteriorated and so one takes a significant risk shopping with them. For me, the item was discounted. If the option to uncheck the secure delivery doesn't apply for you (I'm wondering if there are people who don't have the option to uncheck it), then it does't hurt to buy from another retailer if you don't like it.
Here's the lowdown on Amazon's Secure Delivery with One-time Password
- You can uncheck the box allowing this during checkout. You can also learn more about it during the checkout process.
- How to access the code: it will be emailed to you on the delivery day or you can also find it in your orders when you select to Track your package.
- Don't share the OTP with someone you don't know or trust.
- Don't give the OTP over the intercom.
- If you are not available, they will attempt delivery the next day.
- If it is a gift item, share the code with the recipient along with the instructions.
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